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Merge pull request #1154 from parijatdas/troubleshooting
[CHF-240] Added Troubleshooting Tips for the 7 devices in their README.md
This commit is contained in:
Jack Chi
@@ -4,7 +4,7 @@
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Works with:
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* [Samsung Connected Cree LED Bulb](https://support.smartthings.com/hc/en-us/articles/204258280-Cree-Connected-LED-Bulb)
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* [Connected Cree LED Bulb](https://support.smartthings.com/hc/en-us/articles/204258280-Cree-Connected-LED-Bulb)
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## Table of contents
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@@ -26,4 +26,11 @@ Works with:
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A Category C6 Connected Cree LED Bulb with maxReportTime of 10 min.
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Check-in interval is double the value of maxReportTime for Zigbee device.
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This gives the device twice the amount of time to respond before it is marked as offline.
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Check-in interval = 2*10 = 20 min
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Check-in interval = 2*10 = 20 min
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## Troubleshooting
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If the device doesn't pair when trying from the SmartThings mobile app, it is possible that the device is out of range.
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Pairing needs to be tried again by placing the device closer to the hub.
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Instructions related to pairing, resetting and removing the device from SmartThings can be found in the following link:
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* [Cree Connected LED Bulb Troubleshooting Tips](https://support.smartthings.com/hc/en-us/articles/204258280-Cree-Connected-LED-Bulb)
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@@ -26,4 +26,13 @@ Works with:
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A Category C1 smart power outlet with maxReportTime of 10 min.
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Check-in interval is double the value of maxReportTime for Zigbee device.
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This gives the device twice the amount of time to respond before it is marked as offline.
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Check-in interval = 2*10 = 20 min
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Check-in interval = 2*10 = 20 min
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## Troubleshooting
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If the device doesn't pair when trying from the SmartThings mobile app, it is possible that the device is out of range.
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Pairing needs to be tried again by placing the device closer to the hub.
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Instructions related to pairing, resetting and removing the device from SmartThings can be found in the following links
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for the different models:
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* [SmartPower Outlet Troubleshooting Tips](https://support.smartthings.com/hc/en-us/articles/201084854-SmartPower-Outlet)
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* [Samsung SmartThings Outlet Troubleshooting Tips](https://support.smartthings.com/hc/en-us/articles/205957620)
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@@ -30,4 +30,15 @@ Check-in interval = 2*60 = 120 min
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## Battery Specification
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One CR2 3V battery required.
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One CR2 3V battery required.
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## Troubleshooting
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If the sensor doesn't pair when trying from the SmartThings mobile app, it is possible that the sensor is out of range.
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Pairing needs to be tried again by placing the sensor closer to the hub.
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Instructions related to pairing, resetting and removing the different sensors from SmartThings can be found in the following links
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for the different models:
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* [SmartSense Moisture Sensor Troubleshooting Tips](https://support.smartthings.com/hc/en-us/articles/202847044-SmartSense-Moisture-Sensor)
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* [Samsung SmartThings Water Leak Sensor Troubleshooting Tips](https://support.smartthings.com/hc/en-us/articles/205957630)
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Other troubleshooting tips are listed as follows:
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* [Troubleshooting: Samsung SmartThings Water Leak Sensor won’t pair after removing pull-tab](https://support.smartthings.com/hc/en-us/articles/204966616-Troubleshooting-Samsung-SmartThings-device-won-t-pair-after-removing-pull-tab)
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@@ -29,4 +29,17 @@ Check-in interval = 2*60 = 120 min
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## Battery Specification
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One CR123A 3V battery is required.
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One CR2477 (for Samsung SmartThings Motion Sensor) / CR123A (SmartSense Motion Sensor) 3V battery is required.
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## Troubleshooting
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If the device doesn't pair when trying from the SmartThings mobile app, it is possible that the sensor is out of range.
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Pairing needs to be tried again by placing the sensor closer to the hub.
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Instructions related to pairing, resetting and removing the different motion sensors from SmartThings can be found in the following links
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for the different models:
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* [SmartSense Motion Sensor (original model) Troubleshooting Tips](https://support.smartthings.com/hc/en-us/articles/200903280-SmartSense-Motion-Sensor-original-model-)
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* [SmartSense Motion Sensor (2014 model) Troubleshooting Tips](https://support.smartthings.com/hc/en-us/articles/203077520-SmartSense-Motion-Sensor-2014-model-)
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* [Samsung SmartThings Motion Sensor (2015 model) Troubleshooting Tips](https://support.smartthings.com/hc/en-us/articles/205957580-Samsung-SmartThings-Motion-Sensor-2015-model-)
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Other troubleshooting tips are listed as follows:
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* [Troubleshooting: Samsung SmartThings Motion Sensor is stuck showing "Motion Detected" or "No Motion"](https://support.smartthings.com/hc/en-us/articles/200961130-Troubleshooting-Samsung-SmartThings-Motion-Sensor-is-stuck-showing-Motion-Detected-or-No-Motion-)
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* [Troubleshooting: Samsung SmartThings Motion Sensor won’t pair after removing pull-tab](https://support.smartthings.com/hc/en-us/articles/204966616-Troubleshooting-Samsung-SmartThings-device-won-t-pair-after-removing-pull-tab)
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@@ -33,4 +33,13 @@ Check-in interval = 2*60 = 120 min
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## Battery Specification
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Two AAAA battery required.
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One CR2450 (for Samsung SmartThings Multipurpose Sensor) battery / Two AAAA (for SmartSense Multi Sensor) batteries required.
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## Troubleshooting
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If the sensor doesn't pair when trying from the SmartThings mobile app, it is possible that the sensor is out of range.
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Pairing needs to be tried again by placing the sensor closer to the hub.
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Other troubleshooting tips are listed as follows:
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* [Troubleshooting: Samsung SmartThings Multipurpose Sensor is stuck on "open" or "closed"](https://support.smartthings.com/hc/en-us/articles/200955940-Troubleshooting-Samsung-SmartThings-Multipurpose-Sensor-is-stuck-on-open-or-closed-)
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* [Troubleshooting: Temperature reading for the Samsung SmartThings Multipurpose Sensor is off](https://support.smartthings.com/hc/en-us/articles/200756845-Troubleshooting-Temperature-reading-for-the-Samsung-SmartThings-Multipurpose-Sensor-is-off)
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* [Troubleshooting: Samsung SmartThings Multipurpose Sensor won’t pair after removing pull-tab](https://support.smartthings.com/hc/en-us/articles/204966616-Troubleshooting-Samsung-SmartThings-device-won-t-pair-after-removing-pull-tab)
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@@ -31,4 +31,11 @@ Check-in interval = 2*60 = 120 min
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## Battery Specification
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One CR2 3V battery required.
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One CR2 3V battery required.
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## Troubleshooting
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If the sensor doesn't pair when trying from the SmartThings mobile app, it is possible that the sensor is out of range.
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Pairing needs to be tried again by placing the sensor closer to the hub.
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Instructions related to pairing, resetting and removing the sensor from SmartThings can be found in the following link:
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* [SmartSense Open/Closed Sensor Troubleshooting Tips](https://support.smartthings.com/hc/en-us/articles/202836844-SmartSense-Open-Closed-Sensor)
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@@ -31,4 +31,11 @@ Check-in interval = 2*60 = 120 min
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## Battery Specification
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One CR2 battery is required.
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One CR2 battery is required.
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## Troubleshooting
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If the sensor doesn't pair when trying from the SmartThings mobile app, it is possible that the sensor is out of range.
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Pairing needs to be tried by placing the sensor closer to the hub.
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Instructions related to pairing, resetting and removing the sensor from SmartThings can be found in the following link:
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* [Troubleshooting Tips](https://support.smartthings.com/hc/en-us/articles/203040294)
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